Richmond Orthodontic Centre
#320 - 5951 No.3 Road V6X 2E3 Richmond, BC, Canada

Due to the pandemic closure from March-May, we were unable to celebrate our April and May baby birthdays. Happy belated birthday to Dr. Bernard Lim and our assistant, Teresa!

Congratulations to Maggie! We are so proud of her and can't think of anyone more deserving of this award. So excited to see what future endeavours she pursues!

COVID-19 Update - May 21, 2020 Dear Patients, We are very happy to announce that we are slowly reopening our office to resume seeing patients on Wednesday, May 27th after our closure due to COVID-19. We are in the process of calling patients whose appointments were cancelled in the past two months to book a new visit. We ask for your patience and understanding as it will take some time to get everyone rebooked.... If there is something broken or poking, please call our office to book a sooner appointment. For patents in Invisalign, if you are running out of aligners please contact our office to pick up your next box of aligners or to set up an appointment for a new scan so that we can order you more aligners. We have been working hard to enhance our protocols following guidelines from the College of Dental Surgeons of BC and the BC CDC to protect our patients and team members. We will be implementing the following changes around the office: o There is a new COVID-19 screening questionnaire and consent form that you will need to fill out prior to your appointment. This form will be emailed to you before your appointment. o We are asking for only the scheduled patient to come into the office and to have parents, guardians, siblings, and friends wait in the car or elsewhere. If the patient needs a parent/guardian to accompany them, we ask that only one parent/guardian come in the office with the patient. o Please wear a mask to your appointment. If you do not have a mask, we can provide one. o Please brush before you come for your appointment. The office brushing area has been closed. o Please use the provided hand sanitizer upon entering the office. o Once in the clinic, patients will be asked to rinse with a disinfectant mouth rinse. o Please try to follow social distancing and keep your distance from other patients in the office. o We are limiting the number of patients each day to minimize the number of people in the office at one time and to allow greater time between patients o We would appreciate at least two days notice for any appointment changes, but if you are feeling unwell or have been exposed to someone with symptoms, please call our office and we would be happy to help reschedule you. We may be modifying our procedures as we receive additional guidance from our provincial regulatory agencies. We are looking forward to seeing you all again soon. Thank you again for all of your patience during these times. Sincerely, Dr. Derek Hou

COVID-19 Update - May 7, 2020 Dear Patients, The BC Premier announced yesterday that dental offices are expected to be allowed to reopen starting mid-May. We are waiting for further clarification from the College of Dental Surgeons (the provincial dental regulatory agency) before we can start rebooking patient visits. We are also waiting for new guidelines regarding PPE and how to keep patients and team members safe in this post-COVID environment. Once we have more informatio...n, we will provide updates on when we can reopen and our new office protocol and procedures. Over the next few weeks, we will call all patients waiting for an appointment and who had their appointment cancelled due to COVID to rebook a new time for you. Thank you everyone for your patience during this time! Sincerely, Dr. Derek Hou

COVID-19 Update - April 13th, 2020 Dear Patients, Our office will remain closed for the rest of April and our plan is to tentatively re-open at the beginning of May. All appointments for the rest of April will be cancelled and we apologize for the inconvenience. The College of Dental Surgeons of BC (the provincial dental regulatory agency) still holds their recommendation that all non-emergency dental visits be canceled for patient safety. We need to wait for them to change t...heir guidance before we can resume patient visits. If in-person visits are still not allowed once we re-open, we plan to check in on our patients in treatment via telephone and video calls. Once the office re-opens, we will call patients whose appointments were canceled to reschedule. If you require urgent and immediate assistance, please email our office or you can get the phone number of the doctor on call from our office voicemail message. We will do our best to try and help you! Sorry for the disruption in your treatment and we appreciate your understanding during these uncertain times. I hope everyone is staying safe! Sincerely, Dr. Derek Hou